Shipping Policy

At Kalyois, we are committed to providing a reliable and transparent delivery experience.

Shipping Destinations

We currently ship orders to addresses located in France.

Orders are shipped to the delivery address provided by the customer during checkout.

Order Processing

Orders are processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with the relevant shipping information.

Delivery Time

Estimated delivery time in France is approximately 3–5 business days after the order has been processed.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside of our control, such as carrier delays, weather conditions, public holidays, or other unforeseen events.

Shipping Costs

Standard shipping is free for all orders delivered within France.

There are no additional handling or processing fees added to the shipping cost.

Shipping Carrier

Orders are shipped using reliable third-party delivery carriers selected according to the destination and product.

The carrier may vary depending on the order.

Tracking

When tracking information is available, it will be provided to the customer by email after the order has been shipped.

Customers can use the tracking information provided by the carrier to follow the progress of their delivery.

Delivery Issues

If your order has not arrived within the estimated delivery period, please contact us so that we can assist you in checking the status of your shipment.

If an order is returned to us because the delivery address provided by the customer was incorrect or incomplete, additional shipping costs may apply if the order needs to be reshipped.

Contact

If you have any questions regarding shipping or your order, please contact our customer support team through the contact information available on the Kalyois website.

Last updated: September 2026